To place an order, simply browse our collection, select the item you like, choose your preferred options (such as metal type, gemstone, etc.), and click "Add to Cart." Follow the prompts to complete your purchase securely.

We provide a helpful online ring sizer tool that you can use to determine your ring size accurately. You can also contact our customer service for guidance on finding the right ring size.

Yes, we accept returns for engraved rings, but please note that a repolishing fee may apply. Removal of engraving from any exchanged or resized ring is generally free, with no additional engraving fee. Please refer to our Return Policy for more details on returning engraved items.

Yes, we offer resizing services for many of our ring styles. Please contact our customer service to inquire about ring resizing options and associated fees.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please refer to our Return Policy page for detailed instructions on how to initiate a return.

Yes, we offer international shipping to several countries, including Canada. During checkout, you can select your preferred shipping destination.

We will make every effort to accommodate order changes or cancellations before shipping confirmation. However, changes or cancellations may result in shipping delays. Please contact us immediately if you need to make any changes to your order.

Shipping times and costs may vary depending on your location and the specific product. You can find estimated delivery times and shipping costs during the checkout process. We offer various shipping options, including expedited and express shipping for faster delivery.

Yes, some items are non-returnable or non-exchangeable. These include engraved jewelry items (except for rings), special orders, and items that have been customized to your specifications. Please refer to our Return Policy for more information.

We are committed to ethical sourcing, and we strive to offer conflict-free diamonds. Our diamonds are sourced from reputable suppliers who adhere to ethical and responsible practices.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the option to pay through trusted payment gateways like e-transfers and wire transfers.

Yes, you can track your order by logging into your account on our website. Once your order ships, you will receive a tracking number via email.

Yes, we offer a warranty on our jewelry items. The specific warranty details can vary by product, so please check the product description for warranty information. Our warranty typically covers manufacturing defects.

f your jewelry arrives damaged or with any defects, please contact our customer service immediately. We will assist you in resolving the issue, and in most cases, we will arrange for a replacement or a refund.

You can reach our customer service team by emailing hello@aloradiamonds.co or calling 905-330-2828. We are here to assist you with any questions or concerns you may have.