We utilize the services of trusted carriers such as FedEx, UPS, and Canada Post to deliver your jewelry orders within Canada. Our choice of carrier may depend on various factors, including the destination, shipping speed, and the specific requirements of your order.

The estimated delivery times for your jewelry order within Canada may vary based on factors such as your location, the shipping method selected during checkout, and product availability.

We strive to provide you with accurate delivery estimates, which you can view at the time of purchase.

Please note that these estimates are based on business days (Monday through Friday) and do not include weekends or holidays.

For the security and protection of your valuable jewelry, a signature will be required upon delivery for all shipments within Canada. This signature confirms the safe receipt of your order and ensures that it reaches the intended recipient. Please make arrangements to have someone available at the shipping destination to sign for the package.

The shipping cost for your order will be calculated during the checkout process and is based on various factors, including the shipping method, destination, and the total value of your purchase. We offer a range of shipping options to accommodate your needs, from standard to expedited shipping, with associated costs clearly displayed for your selection.

We kindly request all our customers to carefully inspect their packages for any signs of damage or tampering before accepting or signing for delivery.

The processing time for your jewelry order may vary depending on the specific product, customization options, and other factors. We strive to process orders as quickly as possible to ensure timely delivery. If you place your order before our daily cutoff time on a regular business day (Monday through Friday), your order will begin processing on the same day. Orders placed on weekends, holidays, or after the cutoff time will commence processing on the following business day.

Once your jewelry order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment through the carrier's online tracking system. This allows you to stay informed about the delivery progress and estimated delivery date.

If you anticipate that you may not be available to sign for your package at the shipping destination, we can accommodate alternate shipping addresses. However, as a security precaution to protect against fraud, we may request additional details if the shipping address differs from your billing address.

Additionally, if you are unable to be present to receive your package, we offer the option to have it shipped to a local hold-for-pickup location for your convenience. To arrange a hold-for-pickup, please contact our customer service team.

While this policy primarily covers shipments within Canada, we also offer international shipping services to various countries and regions. For more information on international shipping, including available destinations and shipping rates, please visit our International Shipping page.

You have the flexibility to return or exchange your item within 30 days from the date of shipment unless the item is listed in our non-refundables, this includes Special orders and engraved jewelry items (excluding rings). These are considered final sales and cannot be returned. Here's how it works: 

• Requesting a Return: To initiate a return, simply follow these steps: 
• Contact our customer service team to request a Return Merchandise Authorization (RMA) number. 
• We will promptly send you a fully insured, complimentary shipping label via email within one business day of your return request. 
• Eligibility: To qualify for a return or exchange, your items must meet the following conditions: 
• The items must be in their original purchase condition, including all accompanying product documentation. 
• You are required to return the package to us within the 30-day window. 
• Exchanging Items: If you wish to exchange your item for a different product, we recommend returning the original item for a refund and placing a new order for your desired item. Please allow up to two weeks for your refund to be processed. 
• Handling Damaged Shipments: In the unfortunate event that a package or item arrives damaged, please refuse the shipment or contact us immediately at [905-330-2828]. It is important to retain all packaging materials unless directed otherwise by Alora Diamonds. Any claims related to damaged or missing items must be reported immediately or within five days of receiving your order. Alora Diamonds is not responsible for lost or damaged returns. 

• Engraved Rings: All engraved rings from Alora Diamonds can be returned for credit; however, a repolishing fee of $35 will apply. The removal of Alora Diamonds engraving from any exchanged or resized ring is free, with no additional engraving fee. 
• Special Orders: Special orders are considered Final Sales and are not eligible for return or exchange. 

Shipping Fees: Please note that shipping fees are non-refundable. 

Returns Without RMA: Returns without a Return Merchandise Authorization from Alora Diamonds will not be accepted upon receipt. Returns with missing paperwork or product will not be processed. 

Non-Resizable Items: Certain items such as diamond and gemstone eternity rings with a specific number of gemstones per finger size, milgrain or ornate bands, or rings with alternative metals like Tungsten cannot be resized. Therefore, please take care to order the correct ring size at the time of purchase. For assistance in determining the appropriate ring size, please contact our customer service or use our online ring sizer tool. 

To return a diamond or jewelry item to Alora Diamonds, please follow these steps: 

• Select Your Carrier and Initiate Your Return: If you are returning within 30 days, you will receive a free FedEx shipping label via email once you initiate your return (limited to two complimentary returns per customer, per year). If you are returning after 30 days (for resizing, cleaning, or repairs), you may return your merchandise using the carrier of your choice. All returns require a Return Merchandise Authorization (RMA) number, which must be clearly written on the outside of the shipping box. Simply print the label and attach it to the top portion of the box. We offer various options to initiate your return. 
• Secure Packaging: Package your item(s) securely using the original packing materials. If your return is for a refund or exchange, please include any diamond grading reports or appraisals. Note that diamond grading reports and appraisals are not necessary for repairs and resizes. If your item was delivered with a diamond report, and you fail to return it, you will be responsible for the cost of replacing the grading report, which is $200 (or equivalent in other currencies). For security reasons, avoid labeling the box with "Alora Diamonds" on the outside. 
• Insure Your Shipment: We strongly recommend insuring your return shipment for its full purchase value. Alora Diamonds is not responsible for lost or stolen articles. If you are using our complimentary return service, the provided shipping label includes insurance protection. If you opt not to use our complimentary service (e.g., you have exhausted your annual allowance for free return labels or are returning for resizing, cleaning, or repairs after 30 days), we offer expedited return shipping.

After Your Return Is Received 

Returns are processed on weekdays and are typically entered into our system within 24 business hours of receipt. Please allow five to 15 business days for the complete processing of your return. 

If you are anticipating a refund, the credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically require seven to 10 business days after the return has been processed. Returned orders initially paid through bank wire will be refunded via bank wire or ACH payment. Orders paid for via PayPal will be credited back to your PayPal account within two weeks. 

Please note that during peak holiday seasons, return volumes may increase, resulting in extended processing times. 

If you are expecting a return shipment, you will receive an email notification once the outbound shipment date is confirmed. Additionally, a shipping confirmation email will be sent on the day of the outbound shipment. 

hould you wish to change or cancel an order, please contact an Alora Diamonds Diamond and Jewelry Consultant at [905-330-2828]. We will make every effort to accommodate order changes prior to shipping confirmation. Please be aware that certain changes may lead to shipping delays. Unfortunately, we are unable to accommodate changes or cancellations for special order requests or orders that have already been shipped. If your order has already been dispatched, please get in touch with us to arrange for a merchandise return upon receipt.

Stay informed about the status of your returned item by visiting our Return Status page.